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From the article:

> When he worked in a call centre, he would mute the phone, rather than answer it.

Call center employees are heavily monitored, and have a lot of metrics, like number of subscriptions or whatever is relevant. Color me skeptical.




Yes, I did wonder about this. The call centers I've been exposed to would notice in a heartbeat if you weren't picking up the phone at all.


I also get a distinct whiff of BS off this part of the article.


Sounds like some miscommunication, I think he meant he would put the caller on hold.




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