On: Southwest operational meltdown as hundreds of flig...

[dgb23]

I‘m sure you‘re just describing what is, but...

The human element doesn’t matter at all? Their workers are fed up.

This tunnel visioning on financial metrics is so superficial and narrow that it makes me angry. A company is a community of interacting, real people, not a video game.

[WalterBright → dgb23]

Going out of business doesn't help the workers, either.

[dgb23 → WalterBright]

My point is: "If you only look at financial statements, you lose the big picture" and not "don't look at financial statements".

[supertrope → dgb23]

Southwest is one of the better carriers in terms of customer satisfaction and not racing to the lowest fare.