> Working support must suck, but being first line support in a call center truly sounds like hell
I spent my first 3 years in tech working in phone support (a few different Australia companies). I was young and dumb and thought any tech job would be awesome (tech was my passion/love, after all).
It was absolute hell.
I've been journaling several times per week for my entire adult life. Re-reading the entries during that 3 year period is depressing. My feelings towards other humans was truly distorted (I saw strangers as awful even outside of work). I spent every afternoon in a daze of depression and anger.
In my experience, companies treat support staff pretty poorly as well. And the pay sucks.
The mental toll of handling constant abuse from 8-6 every day was insane in retrospect.
After spending a few years as a dev, I wish I could teleport back to my first week in support and punch myself in the jaw. Working at a grocery store and applying for dev jobs would have been a much better strategy.
I spent my first 3 years in tech working in phone support (a few different Australia companies). I was young and dumb and thought any tech job would be awesome (tech was my passion/love, after all).
It was absolute hell.
I've been journaling several times per week for my entire adult life. Re-reading the entries during that 3 year period is depressing. My feelings towards other humans was truly distorted (I saw strangers as awful even outside of work). I spent every afternoon in a daze of depression and anger.
In my experience, companies treat support staff pretty poorly as well. And the pay sucks.
The mental toll of handling constant abuse from 8-6 every day was insane in retrospect.
After spending a few years as a dev, I wish I could teleport back to my first week in support and punch myself in the jaw. Working at a grocery store and applying for dev jobs would have been a much better strategy.