I'm honestly somewhat surprised to hear this. My experience providing email support for my main business (to be fair, second-hand video games in Australia) has basically taught me both how scummy and underhanded people can be, and also how many desperate and lonely people there are who contact tech support just to have someone to speak to.
We very, very rarely provide our phone number, and even then only when it's strictly necessary. It would just drain us to be contactable at the drop of a hat by the public.
We very, very rarely provide our phone number, and even then only when it's strictly necessary. It would just drain us to be contactable at the drop of a hat by the public.