I once recommended a switch and router upgrade to allow for more, new WAPs for an office that was increasingly becoming dependent on laptops and video conferencing. I went with brand new kit, like just released earlier in the year because I'd heard good things about the traffic shaping, etc.
Well, the printers wouldn't pair with the new APs, certain laptops with fruit logos would intermittently drop connection, and so on.
I probably will never use that brand again, even though they escalated and promised patches quickly - within 6 hours they had found the issue and we're working on fixing it, but the damage to my reputation was already done.
Since then I've always demanded to be able to test any new idea/kit/service for at least a week or two just to see if I can break it.
Well, the printers wouldn't pair with the new APs, certain laptops with fruit logos would intermittently drop connection, and so on.
I probably will never use that brand again, even though they escalated and promised patches quickly - within 6 hours they had found the issue and we're working on fixing it, but the damage to my reputation was already done.
Since then I've always demanded to be able to test any new idea/kit/service for at least a week or two just to see if I can break it.