I had the same reaction. I've spent most of my career working on non-consumer-facing software (either internal enterprise, or external to enterprises or small-medium businesses). At all the places I've worked, the team that built software was the one that would go on to operate it - there was no hand-off. Then again, I've never worked in consulting, nor worked on teams that used consultants to deliver code. Many of the points the article raised are good ones, it's a shame that the title is so misleading (or at least, reflects a narrow experience).
