Urgh, there is so much corporate styled lingo and behavior going on here that I feel like they forgot how to concern themselves with actual problems. It seems like at some point sounding "professional" became more important to their career than actual communication. I mean, a lot of those replies are so high level you can't even see the original problem from that height.
Instead of concerning themselves with better search results and better download links/navigation they somehow arrive at needing to "promote" some downloads because they're "cool"? How is showing crap you THINK a user is interested in going to solve the problem of them not being able to get what they actually want? You can almost actually see the original message degrade and lose meaning with each new email that gets sent out.
Instead of concerning themselves with better search results and better download links/navigation they somehow arrive at needing to "promote" some downloads because they're "cool"? How is showing crap you THINK a user is interested in going to solve the problem of them not being able to get what they actually want? You can almost actually see the original message degrade and lose meaning with each new email that gets sent out.