NewEgg is just fine with scammers on its marketplace.
Last year I bought a new mouse. NewEgg redirected my sale to a reseller, who sent me a busted, used mouse in a plastic baggie, with cigarette burns on the buttons. After raising a little hell, I got a refund. Basic on customer reviews, I'm not the only person this seller (betechparts, if you care) is scamming. Despite multiple emails to customer support and the NewEgg CEO, this seller remains active on NewEgg.
I no longer trust Amazon or NewEgg to supply non-counterfeit and unused merchandise.
When you ordered, was it a "Sold by: Newegg" product? Regardless, they're still responsible to handle it.
I maintain that Newegg has diluted its brand (and presumably grossed higher) by adding so many third-party sellers. At least, for me, they've held up their product support thus far.
[Argh, "Based", not "Basic" in the second paragraph]
I don't remember. It probably did not have "sold by NewEgg" checked. That my order was going to a third party seller was not obvious to me, the first time it happened.
I've made reluctant orders through NewEgg since then. Much prefer to buy locally, even at a higher price.
Last year I bought a new mouse. NewEgg redirected my sale to a reseller, who sent me a busted, used mouse in a plastic baggie, with cigarette burns on the buttons. After raising a little hell, I got a refund. Basic on customer reviews, I'm not the only person this seller (betechparts, if you care) is scamming. Despite multiple emails to customer support and the NewEgg CEO, this seller remains active on NewEgg.
I no longer trust Amazon or NewEgg to supply non-counterfeit and unused merchandise.