In what way is the BBC at fault for this? Their title is objectively true. A _valid_ configuration setting that was used by a customer _did_ cause fastly to have an outage.
It's not limited to one specific customer (i.e this customer isn't the only customer who could have caused the issue, presumably), but it _was_ something the customer (legitimately) did. It wasn't a server outage. It wasn't a fire. It wasn't a cut cable.
"a customer quite legitimately changing their settings (BBC: one fastly customer) had exposed a bug (BBC: triggered internet meltdown) in a software update issued to customers (fastly admitting, when combined with 'legitimately', that fastly are at fault) in mid-May".
Not me — I adore the BBC. I've always paid my licence fee gladly, and I've been waxing lyrical about the latest BBC drama on Twitter just this very hour. On this issue, I believe they've made a mistake.
Whatever happened to nuanced opinion, where you can see good and bad in the same entity? Why do some people insist so strongly on absolutes?
Fastly, the cloud-computing company responsible for the issues, said the bug had been triggered when one of its customers had changed their settings.
Fastly senior engineering executive Nick Rockwell said: "This outage was broad and severe - and we're truly sorry for the impact to our customers and everyone who relies on them."
But a customer quite legitimately changing their settings had exposed a bug in a software update issued to customers in mid-May, causing "85% of our network to return errors", it said.
The headline accurately portrays the story given the limit on headlines.
It's not limited to one specific customer (i.e this customer isn't the only customer who could have caused the issue, presumably), but it _was_ something the customer (legitimately) did. It wasn't a server outage. It wasn't a fire. It wasn't a cut cable.
"a customer quite legitimately changing their settings (BBC: one fastly customer) had exposed a bug (BBC: triggered internet meltdown) in a software update issued to customers (fastly admitting, when combined with 'legitimately', that fastly are at fault) in mid-May".