If you click that it asks you what product. If you select a product that was returned you can't do anything further.
I had a refund where the seller shorted me on the shipping and the refund ended up costing me money. I had no way to contact Amazon.. I would hope for the best customer service they could provide a chat button where I could address an issue like this.
Others sites have a floating chatbox ready to assist you on your purchase. The best customer service should include something similiar, I am right?
> If you click that it asks you what product. If you select a product that was returned you can't do anything further.
The chatbot has always given me an option along the lines of "I still have a question about this", which then connects me to a human. If that option weren't there, I'd simply choose another order so I could reach a human, and then explain the situation to the human.
Amazon, not putting chat button against orders is a very good example of it not being customer focused. Amazon should not be taken seriously when it claims that it's the most customer focused company on the planet.
I had a refund where the seller shorted me on the shipping and the refund ended up costing me money. I had no way to contact Amazon.. I would hope for the best customer service they could provide a chat button where I could address an issue like this.
Others sites have a floating chatbox ready to assist you on your purchase. The best customer service should include something similiar, I am right?