I get the sense that you're focusing on when stuff like GPT-3 isn't useful. For example, yes, a customer with a complex issue to a call-center may need to speak to an expert that understands stuff beyond the level of a decent-quality chatbot.
But a lot of humans who work at call-centers are already chatbots. And not even decent-quality ones! They're basically reading from scripts, and when they go off-script, it's often unreliable guesswork. A decent-quality chatbot could be a pretty significant improvement in many positions currently held by humans.
Of course, you're right that GPT-3 isn't any sort of ultimate technological end-goal; that'd seem to go without saying. Still, it doesn't need to be some sort of uber-tech to have its uses. I mean, even a slightly smarter Google-like search box could be a helpful near-term technology.
But a lot of humans who work at call-centers are already chatbots. And not even decent-quality ones! They're basically reading from scripts, and when they go off-script, it's often unreliable guesswork. A decent-quality chatbot could be a pretty significant improvement in many positions currently held by humans.
Of course, you're right that GPT-3 isn't any sort of ultimate technological end-goal; that'd seem to go without saying. Still, it doesn't need to be some sort of uber-tech to have its uses. I mean, even a slightly smarter Google-like search box could be a helpful near-term technology.