eg. Tagging a bot in a #support channel for help, being able to reply from it, and being able to cross post announcements from such a bot alongside twitter/facebook.
Do you wish to
1. Reply to the support messages from Discord
or
2. Manage discord community over some other tool?
The first one is an integration similar to what we have with Slack right now.
Anyway I have created an issue at the repo, so that this can be tracked. https://github.com/chatwoot/chatwoot/issues/1941
eg. Tagging a bot in a #support channel for help, being able to reply from it, and being able to cross post announcements from such a bot alongside twitter/facebook.