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I suspect there is a policy otherwise the customer service reps wouldn't be allowed to do it.

Sort of like how you CAN travel without id, but it is in TSA's best interests to not let you know it is possible or the details.

I remember a friend - who was quite astute in saving money - would routinely get his discounts on things because there was a policy to allow expired coupons at certain stores.




They do say it's possible (https://www.tsa.gov/travel/security-screening/identification) as I discovered somewhat to my surprise a few years back. But they're deliberately vague and leave it as an "at our discretion" sort of thing.




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