> Unfortunately, this email got lost in my inbox and I didn’t see it until I went looking
So the author didn't follow up on some debt he owed to Apple, he missed the email about it and it now complaining with a clickbait title that Apple is blocking accounts almost like Google.
To me it seems nothing special, issue appears, he has an email on what exactly the issue is but he misses that email and feels like blames Apple for blocking he's accounts.
The key learnings from this one:
- Don't put your eggs in one basket - separate services for email, photo backup, messages and such
- Pay attention to your email, bank statement and follow-up on trade-in credit you receive if you have not actually traded in your item.
I don't like the sensationality of this title, I would go with more: "I missed an email about an important payment from Apple and now they disable my account"
So because it’s about debt, we should suddenly have zero expectation of a good experience? It’s pretty clear this is not a person who tried to avoid paying, he just missed an email - a human error that good UX would normally be able to support. I would also presume that he’s been an Apple customer for a while, so they should have a track record of him not trying to scam them. Instead all his data is held hostage with very unhelpful messages about what’s gone wrong or how to fix it.
The Apple Card could have send him a letter reminder about the debt instead of some email. These days letters are more effective than sending an email. At least for me I don’t get that many paper letters anymore
Your comment is victim blaming. If your learning here is it’s his fault for using multiple Apple services then I think that’s strange. The problem here is that Apple provided a an awful experience and need to fix multiple issues here. It’s that simple.
So the author didn't follow up on some debt he owed to Apple, he missed the email about it and it now complaining with a clickbait title that Apple is blocking accounts almost like Google.
To me it seems nothing special, issue appears, he has an email on what exactly the issue is but he misses that email and feels like blames Apple for blocking he's accounts.
The key learnings from this one:
- Don't put your eggs in one basket - separate services for email, photo backup, messages and such
- Pay attention to your email, bank statement and follow-up on trade-in credit you receive if you have not actually traded in your item.
I don't like the sensationality of this title, I would go with more: "I missed an email about an important payment from Apple and now they disable my account"