Agreed, people don't, because historically they haven't had to. Who would think that their computer's software update mechanism, streaming music account, calendar sync, and the mechanism that allows them to make phone calls from their computer would all be tied to a credit card account, and if they accidentally missed a payment on that credit card (and not just any payment, but a payment when part of the balance includes a product from the card issuer), they'd lose access to all of those things? It's pretty unprecedented.
It's the same thing that people complain about with Google all the time: do something slightly weird with something related to your Google account, and you lose your email, photos, calendar, documents, chat, mobile payments, etc. all at once. And while this instance with Apple was terrible, at least there was a way -- even if incredibly convoluted -- for an individual to get support and get things fixed. With Google, you have to get enough social media buzz that someone high up enough at Google notices and fixes your problem in order to avoid even more bad PR.
We really need some sort of legislation around indiscriminate account bans and recovery procedures. Too much of people's lives depend on their interactions with Apple's and Google's services. Mistakes can cause so much havoc. It's nearly criminal that this is still happening.
Not only it's unprecedented, but it's constantly developing. Apple Health, Home, and in the future amny others - they all link you to a single account a give another party (that you can't communicate meaningfully with) a complete control over important aspects of your life. Still, we prefer convenience over safety, privacy and control.
>It's the same thing that people complain about with Google all the time: do something slightly weird with something related to your Google account
You don't even need to go outside Apple's ecosystem to find an example. What you just wrote is just as bad with Apple itself. Publish an app, update it many times and suddenly it gets pulled for something that wasn't changed in any recent update (or maybe Apple changed the rules after the fact).
It's the same thing that people complain about with Google all the time: do something slightly weird with something related to your Google account, and you lose your email, photos, calendar, documents, chat, mobile payments, etc. all at once. And while this instance with Apple was terrible, at least there was a way -- even if incredibly convoluted -- for an individual to get support and get things fixed. With Google, you have to get enough social media buzz that someone high up enough at Google notices and fixes your problem in order to avoid even more bad PR.
We really need some sort of legislation around indiscriminate account bans and recovery procedures. Too much of people's lives depend on their interactions with Apple's and Google's services. Mistakes can cause so much havoc. It's nearly criminal that this is still happening.