I rented a U-Haul recently to pick up furniture. I reserved a 1/2 truck online. Upon arriving I entered the office and said I had a reservation. He then asked me to fill out a form on my phone. Then when I returned the vehicle I went in to drop off the keys. I had to take photos and fill out a form, again on a phone.
The whole system was geared for 'easy' 'seamless' pickup, but it was much more difficult then renting a car a decade ago. They eliminated a cost of having more than one useless employee by making the customer do all the work. Totally infuriating and a horrible experience.
The whole system was geared for 'easy' 'seamless' pickup, but it was much more difficult then renting a car a decade ago. They eliminated a cost of having more than one useless employee by making the customer do all the work. Totally infuriating and a horrible experience.