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Odd to pick HRBlock/Intuit as they are used for convenience and because we don't have a central system like Sweden and have in the US 50 different states and territories with 50+ different tax rules and so many edge cases in existence it's almost the rule than the exception each individual has one.

Likewise these consultants are not just coming in and pointing their fingers at the obvious ICS on the internet. They are also providing services to understand why they were attached in the first place and where that process broke down, how to keep the current ease with which to operate the system, and implement the transitions.




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