>Had a guy this week using our free product that has 90% of the paid products features berating us on Twitter for not being 100% free and demanding we convert and rely on donations to support our 40 person team.
If there's any consolation, people like this have near zero impact on the actual sales. Reasonable customers who research reviews are used to filtering out nutty feedback. So all you get is megabytes of virtual outrage from people that would have never bought your product in the first place.
I don't have any way of knowing how rational this is without running more experiments, but when I'm down to final selection between a few products, I search for "<product> sucks" on Google.
If the results seem fairly rational, I may have second thoughts about going that way. If the negative reviews come from people who seem unhinged, then the fact that they bubbled to the top is a good indication that only nutbars hate the project.
Call it hyperloglog as applied to counterarguments for a product.
If there's any consolation, people like this have near zero impact on the actual sales. Reasonable customers who research reviews are used to filtering out nutty feedback. So all you get is megabytes of virtual outrage from people that would have never bought your product in the first place.