A big part of what consultants bring is repeat experience — when you’ve watched multiple clients make the same mistakes, you can credibly speak up.
And for the kind of transformational work that folks like McKinsey would come in to assess, there’s a huge organizational component that’s actually more complex than the technical components. Building a new technology tool is great, but designing the process the tool implements and rolling it out to non-technical users is the job our buyers hire us to do. We would hire offshore engineers if the engineering work were the majority of the work we do — but the coordination overhead is too high.
And for the kind of transformational work that folks like McKinsey would come in to assess, there’s a huge organizational component that’s actually more complex than the technical components. Building a new technology tool is great, but designing the process the tool implements and rolling it out to non-technical users is the job our buyers hire us to do. We would hire offshore engineers if the engineering work were the majority of the work we do — but the coordination overhead is too high.