I recently visited a place where it was forced hard. If one did not know the POS device, it is baked in.
And, the cashier tells the customer to go ahead and pay, then walks away to fetch their order, leaving them no obvious option other than to select 10, 15 or 20 percent, or the awkward position of asking how to manage the tip.
I have not gone back. I tip, because of the system and the position the labor is in, but I do not appreciate the aggression. I do, however, understand why.
Would much rather see everyone paid well, move bad service to a social issue, and proceed from there.
Are you not from North America? It's more or less impossible to find a restaurant that doesn't have that integrated on their POS systems in the U.S. or Canada. Honestly, 10/15/20 are fairly conservative suggestions, I feel like I see them start at 15% pretty much all of the time.
I’ve always seen a “No Tip” option in the US. And if I didn’t, I certainly wouldn’t patronize them. 10% for a cashier giving you your order is insane. Am I supposed to be giving a 10% tax to all of my cashiers now?
Depends on where you are. Yes, some places have them all over the place, though the vast majority of those have a no tip option, or a clearly indicated, "skip it" one, or button.
This one did not, and the interaction was planned so there is no opportunity for discussion, until after payment.
Other parts are still running all manner of those little POS terminals and they vary widely.
I recall seeing some places (forget which exactly) where the default options start at 18%. Something like 18, 20 and 25. And this is for a place with no real service I think (you get your food, find your own table and put away your own tray).
And, the cashier tells the customer to go ahead and pay, then walks away to fetch their order, leaving them no obvious option other than to select 10, 15 or 20 percent, or the awkward position of asking how to manage the tip.
I have not gone back. I tip, because of the system and the position the labor is in, but I do not appreciate the aggression. I do, however, understand why.
Would much rather see everyone paid well, move bad service to a social issue, and proceed from there.