>I'm neither qualified to judge my server's performance, and I've got very limited and potentially misleading information about what a reasonable expectation is. I've got no idea what small crises my server had to deal with, or how other customers are treating him.
That's ridiculous. If you're not qualified to judge the value of service to yourself then your probably not qualified for a lot of spending decisions in your life.
Reasonable expectation ? If you're a reasonable person you'll have reasonable expectation and it's really easy to notice when someone makes the experience more pleasant.
And if a car mechanic returned your car smelling like shit would you not be mad because he had digestion issues ?
>That's ridiculous. If you're not qualified to judge the value of service to yourself then your probably not qualified for a lot of spending decisions in your life.
I can trivially judge the necessity of service but unless I am an expert in the domain I cannot judge the quality of service and very often the entire point of the service is to outsource expertise.
I sent my car in for an oil change. They didn't replace the clogged oil filter and it started leaking a little. I had to sent it in again.
Clearly I know that I need an oil change but unless I do my own inspections (the very thing I am paying for) how am I supposed to know that something went wrong?
>I can trivially judge the necessity of service but unless I am an expert in the domain I cannot judge the quality of service and very often the entire point of the service is to outsource expertise.
The entire point of this service is to improve your subjective experience - if you can't evaluate that then you probably need a legal guardian.
I can judge whether I had a good time, but is it the waiter's time things took long or was somebody in the kitchen slow or some other customer holding them up? Is the stain on the table the fault from the waiter not replacing everything or the boss's policy? etc. And if the food and my company is great even the worst waiter has little impact in that.
The waiter is the face of the establishment, but there are many things out of the control of even the best server.
They can do as much as they want. It's the owner's responsibility, thought. The owner makes the decisions. The waiter is the underpaid person, which will be replaced if they complain too much.
If I don't like a place I let the owner know and reduce my spending. If I like the place I tell the owner and spend more.
That's ridiculous. If you're not qualified to judge the value of service to yourself then your probably not qualified for a lot of spending decisions in your life.
Reasonable expectation ? If you're a reasonable person you'll have reasonable expectation and it's really easy to notice when someone makes the experience more pleasant.
And if a car mechanic returned your car smelling like shit would you not be mad because he had digestion issues ?