I believe when you sign up to Facebook you need to accept some terms and condition clause - this is the contract which is signed between you and Facebook (Facebook is referring that document when users are banned, so apparently they consider this as contract).
Facebook earns money thanks to its users, providing them some service so definitely there should be a contract here.
Now, when you look on those T&C, they are very vague, especially possible reasons for account suspension are very, very vague. They refer user to some "community standards" and it is not clear, if those "standards" are part of the contract or not.
In my opinion, the first thing that should be changed is to force Facebook and other services to provide a clear, formal contract that would state what are duties of both contract parts, what rights they have, etc. Stuff that each normal contract has. No mumbling about "community", etc.
Contract should be something that is enforceable and has clear appeal path and so on. If I don't agree with Facebook I should be able to court and refer to something that is specific and well defined, not some Mark Zuckerberg views on what is good or bad.
They got "terms & conditions". This is the contract. Formalising another contract would require legal fees. Is every user willing to pay a lawyer $200 to use FB? (and another $200 for Pinterest, $200 for Twitter, etc.) Is every user willing to pay AGAIN another $200 on the next "T&C Update"? If you think $200 is too much, come up with anothe number, and then multiply it by every free service you/someone uses (Twitter, free-Dropbox, free-Gmail, free-GoogleDocs, free-HN, free-Reddit, free-Viber, free-....).
FB, Twitter, Pinterest usage comes "as-is". We/you are the products. Since when does a super market have a contract with a potato? (I don't mean to insult, but really..).
Unless they (FB, or any service provider - paid or free) clearly discriminates against someone (e.g. "you are man/woman/black/asian/etc. and we don't like people like you here") and then they kick out FB every man/woman/black/asian/etc. person, feel free to sue them (more legal fees.. I see a pattern here) :)
But if it's not a discrimination issue, then please tell me ONE person that hasn't dropped an f-bomb "f... you/this/him/her/them/.." or some other profanity on a FB post, a FB comment, on FB-messenger message. In that spirit everyone is eligible to receive a red card, and it's down to FB to kick someone out anytime they want or anytime they get provoked. E.g. HenryBemis is trashing us on HN.. HenryBemis wrote "f... this <name_of_politician>", thus HenryBemis violated the policy about swearing, threatening violence, sexual content, yada-yada-yada.
A couple of days ago we saw a post on someone sending a "accidentally, partial nude photo" over messenger to a friend of his, and this got him expelled from FB. I clearly understand the capabilities of FB vs mine. I think more people should see these facts coldly.
Facebook earns money thanks to its users, providing them some service so definitely there should be a contract here.
Now, when you look on those T&C, they are very vague, especially possible reasons for account suspension are very, very vague. They refer user to some "community standards" and it is not clear, if those "standards" are part of the contract or not.
In my opinion, the first thing that should be changed is to force Facebook and other services to provide a clear, formal contract that would state what are duties of both contract parts, what rights they have, etc. Stuff that each normal contract has. No mumbling about "community", etc.
Contract should be something that is enforceable and has clear appeal path and so on. If I don't agree with Facebook I should be able to court and refer to something that is specific and well defined, not some Mark Zuckerberg views on what is good or bad.