I've had similar discussions at a previous job with their platform (it was a marketing dashboard). Management wanted developers to suppress error messages because users wouldn't know what to do with them. However, users always contact the help desk when things go wrong. User feedback became much harder for us to understand, so issues would take much longer to resolve. Instead of saying "I did ABC and I saw a message that said 'XYZ'", they would say "I did ABC and it broke"
