I administer servers. Our group tires to measure what it can, keeps historical data. Then we get a call from the application owners:
'Users are complaining about slow performance.'
Who?
'A few. I didn't keep the email. It's just slow, look into it, will you?'
So what can I say but 'Server x did this and such a time and measure y is normal but I don't think that's your problem because of reason z'.
In other words, yes, I finger point because I _know_ it's not my problem.
And as often or not 'a few' users are one or two people whose problem went away when they restarted their PC.
I administer servers. Our group tires to measure what it can, keeps historical data. Then we get a call from the application owners:
'Users are complaining about slow performance.'
Who?
'A few. I didn't keep the email. It's just slow, look into it, will you?'
So what can I say but 'Server x did this and such a time and measure y is normal but I don't think that's your problem because of reason z'.
In other words, yes, I finger point because I _know_ it's not my problem.
And as often or not 'a few' users are one or two people whose problem went away when they restarted their PC.