Obviously, not. Facebook is like crack, even given that it's widely known to be highly addictive, and so to say rock-bottom shitty, people prefer it rather than being lonely and will come back for more.
I think criticism without facts is not correct. If you click on that link, it asks you basic questions collecting the relevant info, before sending it over to an operations executive.
Providing a support email IMHO would be just inefficient at Facebook's scale as first few emails would be exchanged just to understand the issue.
Only because facebook is greedy as fuck and prefers massive amount of unethical profits than actually providing a good service.