That's the real problem in a lot of EU countries. This, coupled with highly inefficient ways of delivering results, appointment dates/locations, or inefficient locations in general (e.g. you reside in city X yet you have to appear in person in city Y that is 200km away just to submit a form).
This can be especially heartbreaking when one has to take a time off just to appear in city Y, spend money on transport, and then find out that the only person that can accept the application has not arrived to the office, and so the whole trip was for nothing (personal experience).
Countries seem to have a hard time explaining spending money on efficient dealing with immigration. The whole immigration process is highly stressful even in the EU; I can't imagine how stressful it is in the US, which treats immigrants quite poorly (in my humble opinion).
While citizenship is a privilege, not a right, decades, or maybe centuries of bureaucratic procedures pile up and are not reviewed/simplified ending up with situations like that
Add the factor that the public service does not have the same kind of incentives (and being a native of the country makes you know about the ways of making things work - foreigners don't know that usually)
Granted, not all countries are like that. And while people might complain about German bureaucracy, they at least make an effort to do things by the book (meaning: if your appointment says a certain time, you'll be seen at that time)
And American bureaucracy also has its quirks and complications when seen from outside.
It is a right for a lot of people. How could it be a democracy if citizenship weren’t a right?
The case where it isn’t is for people not born from French parents or not married to a French citizen (plus a couple of other exceptions). In this case, the criteria for naturalisation are clearly spelled out in the law. It should not be arbitrary.
The current mess is because governments want to limit immigration without touching the law to tighten the criteria, for purely political reasons. The French government actually knows how to run large administrations quite well when there are incentives to do so.
This can be especially heartbreaking when one has to take a time off just to appear in city Y, spend money on transport, and then find out that the only person that can accept the application has not arrived to the office, and so the whole trip was for nothing (personal experience).
Countries seem to have a hard time explaining spending money on efficient dealing with immigration. The whole immigration process is highly stressful even in the EU; I can't imagine how stressful it is in the US, which treats immigrants quite poorly (in my humble opinion).