If there is an actual emergency, there are clear rules of escalation.
The issue is escalated through different support levels up to the on-call person, if they can't handle it then MAYBE people are bothered during their vacation.
Or if production breaks at 1600 on a friday night, I can maybe work extra hours to solve the issue if it looks like I'm essential to solving it. It just means that I'm coming later on monday to make up for the hours.
The issue is escalated through different support levels up to the on-call person, if they can't handle it then MAYBE people are bothered during their vacation.
Or if production breaks at 1600 on a friday night, I can maybe work extra hours to solve the issue if it looks like I'm essential to solving it. It just means that I'm coming later on monday to make up for the hours.