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Judging by the downvotes (despite answering the question truthfully), I see it's not a good way to present ourselves, and frankly we don't have to make that claim. It's hard to estimate the real percentage, our customers are happy but measuring what is no longer there is tricky in the real world.

I will change the wording on the website and remove the percentage.




People take quantitative claims seriously. I wouldn't make them without being able to defend them in an intellectually rigorous way.




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