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Actual, if somewhat limited example:

At one particular location at one of our favorite customers it was a mess to get out from their site every day after work.

Why? Because they collected everyones id-cards/drivers licenses etc in the gate on their way in and then dropped them into a box - unsorted.

This meant for everyone that wanted to leave they had to sift through the box.

Now my colleague asked them at one point why they didn't sort the id cards as they received them and got a scolding to the tune of "can't you see how busy we are already? Now imagine if we had to sort the cards as well!".

The next time he was there however it had sunk in and leaving was as fast (or faster) than arriving.




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