You can also use Smidge without sending us any PII, but obviously segmentation w... | Hacker News

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toast76 on Nov 3, 2020 | parent | context | favorite | on: Ask HN: How to effectively get feedback from users...

You can also use Smidge without sending us any PII, but obviously segmentation will be limited.

Also in the next couple of weeks, with just a user id, you will be able to place a call directly from Zendesk (for example) without us knowing anything about the user.

aliakhtar on Nov 4, 2020 [–]

Can you make it so I determine the user segment on my end and just send you the user id and segment id? I'd totally use this then.

toast76 on Nov 5, 2020 | [–]

Yep absolutely. You bucket users on your end and just pass through the user Id and the segment name. Then mirror the segment as call groups on our end e.g. segment='high value'

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