As Flip is owned by HP, negative Flip experiences impact on other HP divisions. People will inevitable translate "bad Flip support" to "bad HP support".
"Bad support" is when you promise some (explicitly or implicitly), but fail to provide.
It's not "bad support", it's "no support". The same state it is now already.
Nobody would complain about lack of support if you specifically state that there won't be any. After all, it's the dump of source code and blueprints, not some end-user products you see in a store.
As Flip is owned by HP, negative Flip experiences impact on other HP divisions. People will inevitable translate "bad Flip support" to "bad HP support".