Why play an ad when you can provide bad service, and so ruin their reputation; like they might be with restaurants?
I stopped using Uber Eats and local alternatives here in South Africa, because I learnt on a day where they provided poor service; that they charge up to 50% more than the restaurant, all (3 services) have the exact pricing (collusion?), and still pay their drivers terribly.
They kill restaurants' delivery businesses, which although fragmented, offer better service overall, and are much cheaper + accountable if an order goes wrong.
GrubHub being opaque might be making people write off a lot of places. "I won't eat here, they got my takeout order wrong twice before".
I stopped using Uber Eats and local alternatives here in South Africa, because I learnt on a day where they provided poor service; that they charge up to 50% more than the restaurant, all (3 services) have the exact pricing (collusion?), and still pay their drivers terribly.
They kill restaurants' delivery businesses, which although fragmented, offer better service overall, and are much cheaper + accountable if an order goes wrong.
GrubHub being opaque might be making people write off a lot of places. "I won't eat here, they got my takeout order wrong twice before".