> why shouldn't those folks' ratings of the food be factored into the restaurant's rating?
Because a lot of people are not capable of differentiating between product and delivery, and poor delivery (which they have no control over in this case) shouldn't result in low ratings. Have you ever looked at Amazon reviews? A good chunk of them seems to purely give their stars based on delivery.
Because a lot of people are not capable of differentiating between product and delivery, and poor delivery (which they have no control over in this case) shouldn't result in low ratings. Have you ever looked at Amazon reviews? A good chunk of them seems to purely give their stars based on delivery.