This is a topic near and dear to my heart, as I'm often that person arguing to make some slightly less automated because the small trade-off in time is insurance against some of the worst mistakes you can have. Automation to the point of removing humans leads to stupid problems that a human wouldn't make if they looked at what was going on. So we automate tot he point where we minimize human contact, presenting a summary of actions that as humans we can apply our wonderful brains to and prevent those problems. Except some percentage of the time we don't actually pay attention, and depending on how the human interaction was introduced instead of complete automation, some percentage (or multiple!) of errors still sneak through.
Automation to the point of minimal human contact where you assume the human will read the presented information and make an informed decision doesn't work. The point is that we want a human to understand what is being asked, so taking some step to ensure they do understand is warranted. It will never be perfect, but adding steps like she proposes are definitely a step in the right direction, IMO.
Automation to the point of minimal human contact where you assume the human will read the presented information and make an informed decision doesn't work. The point is that we want a human to understand what is being asked, so taking some step to ensure they do understand is warranted. It will never be perfect, but adding steps like she proposes are definitely a step in the right direction, IMO.