> I don't understand how the more expensive providers can still have customers.
> The main differentiation is support.
Might be a case of decoy effect in action. Swisscom (the expensive option) gets more customers by introducing a cheaper option with worse support.
https://en.wikipedia.org/wiki/Decoy_effect
Well, thanks for telling me that!
I went swisscom-> mbudget on my fixed line but it seems wingo offers the full 1gbs up/dow for less than I pay now for mbudget mini. Guess I'll change soon
The main differentiation is support.