I'm not sure I understand this perspective. Responsible people still make errors; they just take steps to minimize the risk of an error when there's something important they need to do. When parents forget to pick their child up from school (and I have family in education who assure me this is a common problem), the kinds of errors described in the paper hardly excuse it. Certainly nobody would say the parents are victims because the school didn't properly remind them!
I think we all agree that's a separate question from what achieves the best outcomes as a matter of social policy.
I think we all agree that's a separate question from what achieves the best outcomes as a matter of social policy.