> Funny how consumers tend to despise them though.
sure, and as an individual I behave the same way. I always want to solve my problem in the cheapest possible way. still, I can't help but notice that products with stable ongoing revenue tend to get much better support.
I think the clearest example is with games. most games get released with a pile of bugs. a bunch get fixed in a release day patch and then there are a few more patches over the next few months (when most of the sales happen). once the initial wave of sales subsides, you tend to be stuck with whatever bugs remain. cs:source had several game breaking bugs for years (defuse kit over bomb blocking defuse, defusing through walls, etc.) despite being one of the most popular FPS titles of its time. AFAIK, most of these still exist fifteen years later. csgo, which is monetized through microtransactions, gets bugs fixed almost as fast as they can be posted to reddit/youtube. microtransactions aren't quite the same as subscriptions, of course, but they generate revenue proportional to the current userbase, rather than the rate that people buy the game for the first time (which will inevitably dry up).
sure, and as an individual I behave the same way. I always want to solve my problem in the cheapest possible way. still, I can't help but notice that products with stable ongoing revenue tend to get much better support.
I think the clearest example is with games. most games get released with a pile of bugs. a bunch get fixed in a release day patch and then there are a few more patches over the next few months (when most of the sales happen). once the initial wave of sales subsides, you tend to be stuck with whatever bugs remain. cs:source had several game breaking bugs for years (defuse kit over bomb blocking defuse, defusing through walls, etc.) despite being one of the most popular FPS titles of its time. AFAIK, most of these still exist fifteen years later. csgo, which is monetized through microtransactions, gets bugs fixed almost as fast as they can be posted to reddit/youtube. microtransactions aren't quite the same as subscriptions, of course, but they generate revenue proportional to the current userbase, rather than the rate that people buy the game for the first time (which will inevitably dry up).