I'm trying to play devil's advocate, in order to better understand the real-world dynamics of support at large scale.
Every once in a while, some insider pops in discussions like this, and says "you don't know support at large scale etc.etc.".
Therefore, with both sides of the story at hand, a productive assessment could be done.
To clarify, I do think Google has a just "f*ck them all" approach to support; for example, there could be paid support plans for people who made a large investment. But I need to hear the devil :-)
Every once in a while, some insider pops in discussions like this, and says "you don't know support at large scale etc.etc.".
Therefore, with both sides of the story at hand, a productive assessment could be done.
To clarify, I do think Google has a just "f*ck them all" approach to support; for example, there could be paid support plans for people who made a large investment. But I need to hear the devil :-)