It's a big deal to us, not a big deal to them. We'd pay extra for a tighter SLA if that option were available, but as it is, on outage hurts us a LOT, and them not very much.
That would seem to be prescription for bringing it in-house, despite how little I want to do that.
Find a small local IT company to use. It's been my experience that they are very responsive and do really care and many of them are very high-quality (old Unix guys). Google are just so large and so far away. They can't be everything to everybody (try as they might).
It's a big deal to us, not a big deal to them. We'd pay extra for a tighter SLA if that option were available, but as it is, on outage hurts us a LOT, and them not very much.
That would seem to be prescription for bringing it in-house, despite how little I want to do that.