I have a weird selection mechanism for purchases. It’s not my only mechanism, but it informs the decision. As much as I enjoy a well made item, what really upsets me is something that should be much better than it is. Buyer’s remorse is a huge issue for me.
So I look at the people who are panning it in their reviews. If they are coherent and reasonable, I’m going to think twice about it. If they are incoherent, shrill Karens, then everyone has those and it’s no big deal.
I do the same for development tools and libraries. It doesn’t catch everything, and I may see their point but am willing to deal with a consequence they couldn’t stomach. It does seem to help, especially with biased reporting.
I should rephrase. It’s not the ratio of Karens it’s the quantity of people with legitimate gripes. Flood with all caps as much as you want, Bob in Ohio who couldn’t get them on the phone when his product caught on fire and burned down his garage is going to have me asking a lot of questions.
Yup - people love leaving a bad review when they're mad about something, but rarely leave a positive review. This skews almost most reviews towards the negative.
So I look at the people who are panning it in their reviews. If they are coherent and reasonable, I’m going to think twice about it. If they are incoherent, shrill Karens, then everyone has those and it’s no big deal.
I do the same for development tools and libraries. It doesn’t catch everything, and I may see their point but am willing to deal with a consequence they couldn’t stomach. It does seem to help, especially with biased reporting.