I miss the time all major news websites had a comment section directly below the main content. It's an interesting parallel to the whole idea of the companies ignoring customer feedback by limiting their communication channels discussed in the article.
Did you ever read these comments? There was almost no value added by allowing people to shout into the wind and have it appear on your website. Or worse, it detracted from the quality of original content.
News website comment areas are as bad or worse than YouTube comments; places inhabited by trolls and shitposters.
