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I think a good free tier still makes sense as long as it seems sustainable overall. For example, if a lot of people are willing to pay for at least a basic plan, I feel a little better.

I think for CI/CD having a generous free tier is great because it makes it easier for people to get started and really dig into a project, not to mention the obvious benefit to open source that works as a continuous PR machine. Practically everyone knows what Travis CI and CircleCI are.

I still agree that it can be unnerving at times. I worry about services that seemingly offer no paid tiers. Like, draw.io. Thankfully draw.io actually seems to be sustainable, but you wouldn't guess it based on their very unobtrusive app!




draw.io _does_ have a paid tier for its JIRA/Confluence integration[0].

[0]: https://marketplace.atlassian.com/apps/1210933/draw-io-diagr...




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