I think the main reason is that they can afford to not care. There is no pressure. They can afford to be inefficient because they know that as long as the core features work, customers will not leave.
Maybe the reason they are trillion dollars companies because they care about more important things than obscure or unprofitable bugs and berating their staff.
True. Apple has bugs that have been posted on their forums for like 10 years that haven’t gone away and rack up hundreds and sometimes thousands of comments. They don’t care. In some cases they block further comments without ever fixing the bug. They figure something that only affects 1 percent of people Of whom only half of them will actually get annoyed, they don’t need to fix at all. It really adds up though when you have hundreds of bugs.
Seconded, I think they don't want an internet where there is 0 pictures available of some known figure and that's why they don't take such a case into consideration.
