It's one of the tragedies of public services, that the value is not always apparent. Would citizens be willing to pay $x/year for so and so enhancement? There is probably more value there than adding one staffer.
No the citizens are not willing. Just look at the median income of small cities, then look at their budget. Some cities have a 5M$ budget, and police is half of it. No mayor will raise taxes for a SAAS.