MS made a bad situation worse there - they took over version 2 from the original devs, outsourced maintenance, and pushed back on change requests assuming Ford would let them build V3 from scratch instead of (painfully) improving V2. That, as you know, is not what happened!
Interesting! I didn't know Ford brought Microsoft back on board to try and rescue the disastrous v2. No surprise that that it didn't work out, though. If I remember correctly, the UI was Flash and the hardware was vastly underpowered.
