I think you're on to something. I've been working for as a contractor for a big health insurance company and that seems to be the impression for the purpose of my job: "Get the customer off the phone as soon as you can."
In more polite terms, "Try to escalate the ticket by 15 minutes if you haven't resolved the issue."
In more polite terms, "Try to escalate the ticket by 15 minutes if you haven't resolved the issue."