> the owner told me their delivery guy was swaping fake ones for the real ones
That seems a scam scheme. They send fakes and for the people that complains they send the real deal.
> my review never saw the light of day
Amazon does not want to give a good service, Amazon wants to sell products. Your review could have negatively impacted Amazon sells.
I doubt that, currently, there is any law that forces Amazon or any other website to publish all reviews. They can pick and choose to float or sink any store.
Actually in my experience Amazon has always provided prompt and satisfactory customer service. I'm not talking about the sort of issue in this article of course, but just the normal things: Returns, billing problems, charging me for home pickup on two different returns I'm making at the same time instead of just once... I've never had one of these common place customer service issues that wasn't solved quickly & to my satisfaction. Sometimes they'll even go beyond what I was expecting and add a credit.
Of course none of that means they don't rig the review system, although the presence of products with near universally bad reviews would indicate that, if they do rig reviews, it's not a general practice.
No, in my experience, while Amazon is bad in plenty of other ways, good service isn't one of them.
Maybe it’s because you’ve always made sure to buy only from Amazon and not from 3rd party sellers? Around the time Amazon posted their 1st quarter profit, we weren’t allowed to return a defective 3rd party marketplace item that cost us about $300. It was infuriating and it was also the last time we mindlessly bought from Amazon without being on autopilot. Fast forward to today, we are very paranoid about buying an item if we find any 3rd parties are selling the same item.
Hmmm. I recently ordered an item (pack of quicklinks) and the package itself arrived with a hole in it and no product (looks like the bubble-envelope seam failed). After clicking around on Amazon's website, the closest way to solve this was "return because of missing items" and they seem to still want me to ship back the original item (which is obviously impossible). The replacement was shipped quickly, but I have no idea what will happen when they don't receive a return.
As far as I can tell, there's no way to communicate this to a human. I'm not impressed with their service.
Thanks... the menu structure is somewhat different on the website, but I finally found it. I spent 20 mins looking for a way to contact someone before giving up, assuming it didn't exist.
That seems a scam scheme. They send fakes and for the people that complains they send the real deal.
> my review never saw the light of day
Amazon does not want to give a good service, Amazon wants to sell products. Your review could have negatively impacted Amazon sells.
I doubt that, currently, there is any law that forces Amazon or any other website to publish all reviews. They can pick and choose to float or sink any store.