On: Fire your bad customers

[Bootwizard]

Careful not to go too overboard for this. I won't say the company's name for fear that I may work there one day. At my last job, a large enterprise database provider wouldn't provide any support to us unless we agreed to pay them upwards of $60k a year for a product we weren't going to use. And we weren't exactly a small customer for them either, we just weren't as big as some of their others. Don't become the toxic one yourself!

[MattGaiser → Bootwizard]

At this point, if you are going to hire Oracle, the proverb of the Frog and the Scorpion applies.

[Bootwizard → MattGaiser]

Surprise! It wasn't Oracle :)

[mcv → Bootwizard]

I've got to admit, that was indeed a surprise. I really hope other DB vendors don't follow Oracle's example into toxic vendorship.

[RandomBacon → Bootwizard]

By saying it wasn't a company could imply it was another company that someone else asked about that you didn't respond to.

If you say you're not going to answer in a positive, then you also shouldn't answer in the negative.

[jlokier → RandomBacon]

Luckily there are a lot of database vendors - it's a crowded marketplace.

So replying once in the negative reveals negligable information and probably does not risk identifying the vendor at all.

[winrid → Bootwizard]

MongoDB?

[RandomBacon → winrid]

Throwing out names doesn't help. Bootwizard shouldn't have even said it wasn't Oracle.

[true_religion → RandomBacon]

Technically true, but if they didn’t say it want Oracle then everyone would assume it was.

I have never worked with a company that bought Oracle products, but I still have a bad experience from their presale calls.

[pm90 → Bootwizard]

What that means is that this enterprise DB company is just not the right fit for your business. It’s important that you find one that is.