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I recently tried to buy an electric skateboard ($1000+) and couldn’t get to the add to cart button because of the chat interface. A competitor had a similarly rated/speced board so I bought theirs.



Serves you right for thinking you needed a $1000 electric skateboard. Indulgent techie!


Why not just remove it with inspect element?


Because fuck intrusive sales. Shouldn’t need developer tools to buy a product.


Why reward bad UX?


That was actually my line of thinking. I was on mobile and it didn’t work. I jumped onto my laptop and still didn’t work. I felt I had put in enough effort at that point. If I didn’t have what I felt was a fairly perfect substitute in the competitors product maybe I would have tried harder.


Because you're shopping for a skateboard not a web app.


Bit much to have to hack around on a website to give that website your money.


That requires multiple clicks to 'fix' someone else's website. There should be a more automated (but still suboptimal) solution where you can add Intercom to your ad blocker though.


maybe they were on their phone?




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