Are people surprised by this? This happened also over two years ago during Hurricane Maria where the contractor failed to supply food to Puerto Rico.
The reality is that all consulting firms are trash. From big to small. They pay their employees far less than working direct and abuse foreign workers looking for a good career. They don't care about the product or the people they work with. I used to work as a contractor and the people I worked with was fantastic, but what I saw from the larger companies and the way they treated their work was awful. The incentives are just not aligned properly because the higher-ups only care about prolonging contracts and siphoning more money, not about actual quality.
For the government we'd be in a better place if they just hired people directly rather than going through contracting firms to play telephone and get a non-working product out of it.
The reality is that all consulting firms are trash. From big to small. They pay their employees far less than working direct and abuse foreign workers looking for a good career. They don't care about the product or the people they work with. I used to work as a contractor and the people I worked with was fantastic, but what I saw from the larger companies and the way they treated their work was awful. The incentives are just not aligned properly because the higher-ups only care about prolonging contracts and siphoning more money, not about actual quality.
For the government we'd be in a better place if they just hired people directly rather than going through contracting firms to play telephone and get a non-working product out of it.